Terms and Conditions for Nourished Pets Trade

Welcome to Nourished Pets Trade. By purchasing our products, creating an account, or using our website, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

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1. Profit Margins

Our products come with a profit margin of up to 40%. This is the recommended margin, and you are free to sell the products at a higher retail price. However, it is essential to adhere to the guidelines outlined below.

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2. Minimum Order Value

There is no minimum order value, so we can be flexible to your needs.

3. Trade Account Eligibility

To apply for a trade account with Nourished Pets, you must meet the following qualifications:

• Business Verification: You must operate a registered business (e.g., pet stores, veterinarians, groomers, or other pet-related businesses). We may require proof of your business registration or other documentation to verify your eligibility.

• Minimum Order Requirements: No minimum order. Trade accounts are intended for bulk purchases and resellers, not individual or consumer purchases.

• Intended Use: Your intended use of our products must be for resale purposes only. We do not accept applications from individuals seeking to purchase products for personal use.

• Tax Information: You must provide appropriate tax information (e.g., VAT number if applicable) to ensure that your account is in compliance with applicable tax laws.

• Agreement to Terms: You must agree to all of the terms and conditions set forth by Nourished Pets Trade, including pricing guidelines, order minimums, and delivery terms.

If you meet these criteria, you are welcome to apply for a trade account with Nourished Pets. Once your application is approved, you will have access to wholesale pricing and the ability to place orders.

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4. Free Delivery

We offer free delivery on orders over £250. For orders under £250, delivery charges may apply, which will be calculated at checkout.

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5. Recommended Retail Price (RRP)

The RRP for our products is provided to you. The RRP must not be undercut. You are welcome to sell at a higher price, but you cannot sell products for less than the stated RRP. This policy ensures consistency in pricing and helps maintain the quality and integrity of our brand.

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6. Price Changes

Our prices are subject to change based on fluctuations in the cost of raw materials, particularly meat. While we strive to maintain stable pricing, please be aware that prices may increase to reflect changes in production costs. Any changes to pricing will be communicated to you promptly.

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7. Bundled Purchases

Products must be purchased in the bundles we offer. We do not offer smaller quantities than those available in our standard bundles. Larger quantities may be purchased by request, and we will accommodate such requests based on availability.

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8. Consistency and Brand Integrity

We ask that you maintain the integrity of the Nourished Pets brand by adhering to these pricing guidelines. Selling products for less than the RRP will not be tolerated, as it undermines the consistency of our pricing and brand quality. Our goal is to retain healthy profit margins and preserve the premium nature of our products.

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9. Account Creation and Management

To purchase from Nourished Pets Trade, you must create a business account. You are responsible for maintaining the confidentiality of your account information, including your login credentials. Any activity conducted through your account is your responsibility.

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10. Order Process

• Order Confirmation: Once an order is placed, you will receive an order confirmation email. This is not an acceptance of the order but a confirmation that we have received it. Orders are processed based on availability, and we reserve the right to cancel or modify orders as necessary.

• Stock Availability: In case an item is out of stock or unavailable, we will notify you and offer alternative options or a backorder, if applicable.

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11. Payment Terms

• Accepted Payment Methods: We accept payment via credit card, debit card, or bank transfer. Payment details will be provided at checkout.

• Payment Terms: Payment for all orders is due upfront unless otherwise agreed upon. For credit accounts, payment terms are typically 30 days, subject to approval.

• Late Payments: If payment is not received by the due date, a late fee may be applied to the outstanding balance.

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12. Shipping & Delivery

• Delivery Times: We aim to dispatch orders within 3-5 business days. Delivery times may vary depending on your location.

• Delivery Locations: We currently ship within the UK. For international orders, please contact us for availability and shipping costs.

• Damaged Goods: If you receive damaged or incorrect goods, please contact us within 7 days of receipt. We will arrange for a replacement or refund.

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13. Returns & Refunds Policy

• Conditions for Returns: Returns are accepted within 14 days from the date of delivery for defective or incorrect items. Products must be returned in their original packaging.

• Refunds: Refunds will be issued for items returned under acceptable conditions. We reserve the right to refuse refunds for items returned in unsellable condition.

• Defective Products: In the case of defective or faulty products, we will provide a replacement, exchange, or full refund.

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14. Intellectual Property

• Copyright & Trademark: All content, logos, images, and intellectual property related to Nourished Pets Trade are protected by copyright and trademark laws. You may not reproduce, distribute, or use any of our intellectual property without prior written consent.

• Requests for Images & Logos: As a trade account holder, you may request high-quality images, logos, and other marketing materials for use in promoting and reselling Nourished Pets products. All requested materials are provided with the understanding that they are for business use only and must comply with our brand guidelines.

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15. Liability and Indemnity

• Limitation of Liability: Nourished Pets Trade’s liability is limited to the total value of the products purchased. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

• Indemnity: You agree to indemnify and hold harmless Nourished Pets Trade, its officers, employees, and agents from any claims, damages, or liabilities arising out of your use or resale of our products.

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16. Privacy Policy and Data Protection

• Data Collection: We collect personal and business information (such as name, address, and contact details) for the purpose of processing orders. This data is securely stored and used in accordance with our Privacy Policy.

• GDPR Compliance: We comply with the General Data Protection Regulation (GDPR) to ensure your data is processed lawfully, transparently, and securely. For more details on how we handle your data, please refer to our Privacy Policy.

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17. Cookies and Website Data

• Use of Cookies: Our website uses cookies to improve your browsing experience. Cookies help us understand your preferences and tailor the website to meet your needs. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

• Managing Cookies: You can control and manage cookie settings in your browser preferences. However, disabling cookies may affect your experience on our website.

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18. Accessibility

We are committed to ensuring that our website is accessible to all users, including those with disabilities. If you encounter any issues while using our website, please contact us, and we will do our best to assist you and ensure compliance with accessibility standards.

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19. Force Majeure

Nourished Pets Trade is not liable for any delay or failure to perform its obligations under these Terms and Conditions due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, or supply chain disruptions.

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20. Governing Law and Dispute Resolution

• Jurisdiction: These Terms and Conditions are governed by the laws of the United Kingdom.

• Dispute Resolution: Any disputes arising from these Terms and Conditions will be resolved through mediation or arbitration, as appropriate, before resorting to litigation.

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21. Termination Clause

We reserve the right to suspend or terminate your account at any time if you fail to comply with these Terms and Conditions. Upon termination, you will no longer have access to our products or services.

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22. Amendments to Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these Terms periodically to stay informed of any updates.

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23. Contact Information

If you have any questions about our Terms and Conditions or any other aspect of our business, please contact us at here.

By purchasing from Nourished Pets Trade, you confirm that you have read, understood, and agree to abide by these Terms and Conditions.